Frequently Asked Questions
Everything you need to know about shopping with Chaps of London.
What is the standard delivery time for UK orders?
We offer standard shipping via Royal Mail, which typically takes 3-5 business days. Express next-day delivery is also available for orders placed before 2 PM GMT.
What is your return policy for tailored items?
We accept returns on all non-customized items within 30 days of purchase. Items must be unworn, with original tags attached and in their original packaging.
Do you offer international shipping outside of the UK?
Yes, Chaps of London ships worldwide. International delivery times vary by location, typically ranging from 7-14 business days depending on customs processing.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring a similar garment you own to compare against our dimensions for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Chaps of London, we are committed to ethical fashion. We prioritize high-quality, durable fabrics and work closely with suppliers who adhere to fair labor practices and environmental standards.